Skywave is always looking for top talent, please contact us today!
| Customer Service Specialist |
| If you enjoy problem solving, helping people, and are not afraid of technology… this position might be a perfect fit for you. Our customer base is growing & we are looking for a welcoming, customer focused individual to be a first point of contact and integral team member, acting as customer liaison and providing support to current and future customers. This is a full -time, in-office position. Monday – Friday 9:00am to 5:00pm, in West Point. Primary responsibilities: · Assisting customers in person, over the phone and via form submission or email, with a full range of customer service inquires. (Payments, bill inquiries, schedule appointments, troubleshooting service issues, handling equipment returns, etc) · Process customer transactions and respond to inquiries in a responsive, timely and accurate manner. · Enter account information into billing system with accuracy to execute transactions. · Maintain knowledge of Skywave products, services, and their features · Complete other general office duties as assigned. *** Accounting/Bookkeeping experience a plus. Qualifications: · High School Diploma or General Education Degree · Previous Experience in Customer Service · Excellent Oral & Written Communication · Computer Skills & Data Entry Experience · Ability to operate office equipment (copiers, phones, computers, etc.). · Requires efficient and accurate handling of money Benefits with Skywave: · Pay Based on Qualifications ($14-$23/hr) · Free Home Internet · Paid Vacation · Retirement Savings Plan · Health Insurance Plan · Bonuses Please email resumé to jobs@skyww.com |