Job Opportunities at Skywave

Skywave is always looking for top talent, please contact us today!

Customer Service Specialist
If you enjoy problem solving, helping people, and are not afraid of technology…
this position might be a perfect fit for you.
Our customer base is growing & we are looking for a welcoming, customer focused individual to be a first point of contact and integral team member, acting as customer liaison and providing support to current and future customers.

This is a full -time, in-office position. Monday – Friday 9:00am to 5:00pm, in West Point.

Primary responsibilities:
·         Assisting customers in person, over the phone and via form submission or email, with a full range of customer service inquires.  (Payments, bill inquiries, schedule appointments, troubleshooting service issues, handling equipment returns, etc)  
·         Process customer transactions and respond to inquiries in a responsive, timely and accurate manner. 
·         Enter account information into billing system with accuracy to execute transactions. 
·         Maintain knowledge of Skywave products, services, and their features
·         Complete other general office duties as assigned. 
*** Accounting/Bookkeeping experience a plus.  

Qualifications:
·         High School Diploma or General Education Degree
·         Previous Experience in Customer Service
·         Excellent Oral & Written Communication
·         Computer Skills & Data Entry Experience
·         Ability to operate office equipment (copiers, phones, computers, etc.).
·         Requires efficient and accurate handling of money

Benefits with Skywave:  
·         Pay Based on Qualifications ($14-$23/hr)
·         Free Home Internet
·         Paid Vacation
·         Retirement Savings Plan
·         Health Insurance Plan
·         Bonuses  
 
Please email resumé to jobs@skyww.com